Privacy Policy

This policy explains what personal information Expert Solution ("we", "us") collects through expertsolution.co.uk, why we collect it, who processes it for us, and the choices you have.

Who we are

The website is operated by Expert Solution, Office 508-A, Siddiq Trade Center, Main Boulevard, Gulberg III, Lahore, Pakistan. For any privacy question, email info@expertsolution.co.uk.

Information we collect

When you contact us or book a consultation. The contact form asks for your name, email address, phone or WhatsApp number, and a message. You can also tell us your company name, inquiry type, the service you're interested in, a budget range and how you'd like us to contact you. We use this to reply to you, prepare a quote and arrange a call.

When you book a call. If you choose a time in our booking calendar, the booking service receives your name, email address and the time you chose, and sends you a confirmation.

When you subscribe to our newsletter. We collect your email address. We only add you to the list after you click the confirmation link we send you (double opt-in). Every email has an unsubscribe link.

When you use our chat assistant. Your messages are sent to an AI service to generate a reply. We do not store chat conversations. Please don't share sensitive personal information in the chat.

When you browse the site. To protect our forms from spam and abuse we check requests with a bot-protection service and count requests per IP address for a short time. We measure visits with privacy-friendly analytics that do not use cookies and do not identify you personally. Our hosting provider keeps standard server logs.

Why we use your information

• To answer your enquiry, prepare a quote and arrange calls (steps taken at your request before a contract)
• To send our newsletter, only if you have confirmed your subscription (your consent)
• To keep the website secure and prevent spam and abuse (our legitimate interests)
• To understand how the website is used so we can improve it (our legitimate interests)

We never sell your information and we do not use it for automated decisions about you.

Who processes your information for us

We use these service providers. Each processes data only on our instructions.

• Vercel: website hosting and cookie-free analytics
• MongoDB Atlas: stores contact enquiries and booking records
• Resend: sends our emails and manages the newsletter list
• Cal.com: booking calendar for consultation calls
• Groq: generates the chat assistant's replies
• Upstash: counts requests to prevent abuse (rate limiting)
• Cloudflare Turnstile: checks that form submissions come from people, not bots

Some of these providers process data outside Pakistan and the United Kingdom. They protect it with the safeguards in their standard data-processing terms, such as standard contractual clauses where these apply.

How long we keep it

• Contact enquiries and booking records: 24 months after our last contact with you, then deleted
• Newsletter subscription: until you unsubscribe
• Chat conversations: not stored by us
• Rate-limiting counters: deleted automatically within a day

Cookies

We do not use advertising or tracking cookies. The bot-protection check and the booking calendar may set cookies that are strictly necessary for them to work.

Your rights

You can ask us for a copy of your information, ask us to correct or delete it, object to how we use it, or withdraw your consent to the newsletter at any time. Email info@expertsolution.co.uk and we'll respond within one month. If you're unhappy with how we've handled your information, please contact us first so we can put it right. You may also have the right to complain to the data-protection authority where you live.

Changes to this policy

We'll update this page if the way we handle information changes. The date at the top shows the latest version.